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Delivery & Returns

DELIVERY

Where Do You Deliver?
We offer shipping worldwide! Including the illegal countries.

How Much Does Shipping Cost?
WITHIN MALAYSIA
We offer free shipping to anywhere in Malaysia via GDex.

WORLDWIDE
We highly recommend Aramex Express for worldwide shipping since it’s a table rate based on weight. We will update your tracking number after your shipment has been received by the courier service. Please visit http://www.aramex.com for more information.

How can I track my shipment?
We use the Aftership tracking system that automatically track and update the consignment status to buyer via email & mobile phone.

Can I use Shop & Ship by Aramex?
Absolutely! But here are some of the rules set by Aramex Malaysia:
The shipment will take 10-25 working days to arrive.
Aramex will provide your tracking number before they shipped out your parcel.
*We will not be responsible for any delay after your parcel has been sent to Aramex Malaysia.

How Long Does Delivery Take?
Local delivery is within 1 to 3 working days. International delivery will take 7 – 10 working days. We will not be responsible for any delay of delivery.
*You will receive an update on the tracking number via email that you’ve provided during checkout.

Has My Order Been Shipped Out Yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk or Spam Mail in case it’s there!

Oops! The item I received is faulty!
We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to  customerservice@enddistribution.com.

I received an incorrect item.
Do let us know immediately via email at customerservice@enddistribution.com along with your order ID and we’ll get it sorted out for you.

An item is missing from my order.
Oh no! But not to worry! Send an email to customerservice@enddistribution.com with your order ID and we’ll have it shipped out to you ASAP!

Why I haven’t receive my parcel?
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest courier service office to you or sent back to us.

Will my parcel be charged customs and import charges?
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Enddistribution has no control over the fees imposed and we also cannot reimburse the amount in any capacity.

Are items in my cart reserved for me?
Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, or else that item will be available to other buyers. Many items are available in limited quantities, so an item may sell out before you checkout.

Can I choose Cash on Delivery (COD)?
Kindly note that Cash on Delivery is not available.

WARNING

Is E-Juice halal?
E-Juice does not contain any illegitimate ingredients so you’re safe to smoke it.

Can I vape if I’m nursing or pregnant?
E-Juice may contain nicotine. Nicotine is an addictive chemical. This product contains chemicals known to the State of Malaysia to cause cancer and birth defects or other reproductive harm. Do not use if nursing or pregnant. Do not drink. Keep out of reach of children.

What should I do if I notice unusual condition on my skin/eyes?
E-Juice is only for use in Electronic Cigarettes. Our bottles are tamper resistant and has a childproof cap. If skin contact occurs, rinse well with soap and water. If eye contact occurs, flush eyes with water. Call a Poison Control Center if you require additional assistance.

RETURNS

Can I Exchange/Return An Item That I Bought In A End Distribution Or Online To Any Store?
Returns are not accepted. We only allow for exchanges for defective products.

I Have Been Refunded The Incorrect Amount?
Do email us at customersupport@enddistribution.com and we will update your refund accordingly.

I Reported A Defected Item And It Was Incorrectly Refunded Or Replaced?
Do email us at customersupport@enddistribution.com and we will check on your orders accordingly.

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