Email Customer Care
WHEN WILL YOU SHIP MY ORDER?
New memberships begin processing immediately upon sign up, and your first order will leave our warehouse shortly after (usually between 1-3 business days).
WHEN CAN I EXPECT MY RECURRING SHIPMENTS?
Your recurring billing date is determined by your original sign up date. For example if you joined on the 1st, your next shipment will be billed and processed on the 1st of the following month and so on. If you join on the 10th of the month, then your next shipment will be billed and processed on the 10th of the following month and so on.
I RECENTLY MOVED, BUT I THINK MY LAST SHIPMENT WAS SHIPPED TO MY OLD ADDRESS. WHAT DO I DO?
Please log in to your account and make sure to update your shipping information.
Returns & Exchange
Can I Exchange/Return An Item That I Bought In A End Distribution Or Online To Any Store? Returns are not accepted. We only allow for exchanges for defective products.
I Have Been Refunded The Incorrect Amount?
Do email us at firstname.lastname@example.org and we will update your refund accordingly.
I Reported A Defected Item And It Was Incorrectly Refunded Or Replaced?
Do email us at email@example.com and we will check on your orders accordingly.
Do I Need To Register To Shop?
Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.
How Do I Create An Account?
Click here to register by filling in your details and following the instructions.
By Registering, Will I Automatically Receive Updates On New Arrivals And Any Ongoing Sales And Promotions?
No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.
Where Do You Deliver?
We offer shipping worldwide! Including the illegal countries.
How Much Does Shipping Cost?
We offer free shipping to anywhere in Malaysia via GDex.
We highly recommend Aramex Express for worldwide shipping since it’s a table rate based on weight. We will update your tracking number after your shipment has been received by the courier service. Please visit http://www.aramex.com for more information.
Can I Cancel My Order?
No, you cannot cancel your order. Please think thoroughly before you put an order.
How Do I Add An Item To My Order After Checking Out?
You will need to make a separate order altogether.
I Received My Order, But One Of Them Is Missing. What Do I Do?
We are terribly sorry about that! Please email us your order ID and the item you did not receive to firstname.lastname@example.org or WhatsApp us.
I’ve Received An Incorrect Item In My Order.
We are terribly sorry about that! Please email us your order ID and the item you did not receive to email@example.com. You will then need to return the incorrectly received item back to us. Refer the return section for information on how to return an item.